Terms and Conditions

The client, when making an excursion, tour or activity with JACKCANA TOURS has to accept (in the booking form) the following terms and conditions.

1.1.- This page establishes the Terms of Use and Conditions that regulate the use of the informative content and services offered that are published on the website https://jackcana.tours. By using this website, you declare the full and unreserved acceptance of the Terms and Conditions in force at the time of accessing our portal.

In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, JACKCANA TOURS, hereinafter the website, informs you that it is the owner of the website, https://jackcana. tours. In accordance with the requirement of article 10 of the aforementioned Law, JACKCANA TOURS reports the following information:

The owner of this website is JACKCANA TOURS, S.R.L, with address at Av. Los Estados Unidos, 21, Plaza Progreso. 2nd level Local E2. Bavaro, Higuey 23000, Dominican Republic. The company's contact email address is: contacto@jackcana.tours. The company is also headquartered in the U.S.A., whose fiscal data are Turisticas del Caribe LLC with address at 530B Harkle RD STE 86P, Santa Fé, NM 87505.

1.2.- JACKCANA TOURS S.R.L, owner of the website, can review and/or modify these Terms and Conditions at any time, by updating this page, therefore, since they are binding on you, you should visit this page each time you access to https://jackcana.tours. to review the “Terms and Conditions”.

The terms "You", "You" and "User" are used here to refer to all natural and/or legal persons who for any reason access the website https://jackcana.tours.

1.3.- Likewise, because certain services and content offered to users through https://jackcana.tours, may contain specific rules that regulate, complement and/or modify these Terms and Conditions, it is recommended that users Users take specific knowledge of them before using said informative content and services offered.

1.4.- JACKCANA TOURS offers the possibility of quoting or reserving a series of tourist products and services, through its website https://jackcana.tours, in turn, provides information about these products or services, the environments or destinations where they are provided or facilitated and allows connection to other external sites not directly controlled or managed by the company. JACKCANA TOURS, is a company legally constituted in the Dominican Republic, under the National Taxpayer Registry number (RNC) 1-32-37466-5 and acts as a commercial intermediary or local tour operator, connecting users with other legally constituted and authorized companies. to provide or facilitate tourism services or products in the Dominican Republic.

1.5.- Unless otherwise specified, commercial transactions (quote, reservations or contracting) made through https://jackcana.tours, are subject to these terms and conditions; In all reservations, quotes and/or transactions, it will be considered that the person making the reservation, quote and/or transaction has accepted to have knowledge and express acceptance of each and every one of the conditions detailed below on behalf of the people who appear in the reservation, quote and/or transaction in accordance with the legal and regulatory provisions in force. No variation of these terms and conditions will be in effect unless it is made in writing and with the authorization of JACKCANA TOURS.

2.1.- In the event that the user is a minor, they must have the prior authorization of their parents, guardians or legal representatives, who will be considered in all effects responsible for the acts and expenses carried out by said minors at their expense, Otherwise, JACKCANA TOURS declines any responsibility in this regard. These Conditions of Use and Contracting do not exclude the possibility that certain services provided through this website, due to their particular circumstances, are subject to specific conditions of Use and Contracting, which may replace, complement and/or modify these conditions. Conditions.

The website is not responsible for the content of the web pages that the user can access through the links established on its websites and declares that in no case will it proceed to examine or exercise any type of control over the content of other pages of network.

2.2.- The web pages provide a wide variety of information, services and data. The user assumes responsibility for it in the correct use of the website. This responsibility will extend to: The veracity and legality of the information provided by the user in the forms issued by the web for access to certain content or services offered by the webs. He will also be responsible for the use that he gives to the access codes that he has obtained by completing the aforementioned forms. The use of the information, services and data offered by the web, contrary to the provisions of these conditions, the Law, morality and good customs and/or public order, as well as, in any other way, that may imply infringement of the rights of third parties or the very operation of the websites.

3.1.- All products and services offered by JACKCANA TOURS are valid on the dates shown at https://jackcana.tours.
At the time of issuance of the quotation, reservation or contracting vouchers for the tourist products and services offered via the Internet on the https://jackcana.tours site. You must control all the data published in the documents or digital files, as accepted, without the right to further claims otherwise JACKCANA TOURS is not responsible for any information that has not been provided directly.

All requests for modifications or rectifications should be addressed to the JACKCANA TOURS customer service team, whose customer service departmental division will be in charge of processing them through the appropriate channel. The contracting of services and products through https://jackcana.tours, are final and cannot be modified once the original transaction is confirmed.

3.2.- Budgets or price quotes could imply changes without prior notice, until a reservation has been confirmed. The rates that appear on our website have been established in the currency of the US dollar. All prices on the https://jackcana.tours website are shown with taxes included and are subject to changes in said taxes, unless otherwise indicated on our website or in the confirmation email. Sometimes, on our website, there are variations in the rates of our products. Said rates established by the providers are subject to restrictions and special conditions, that is, in relation to our policies and terms of cancellations or refunds. Therefore, we recommend that you consult the data in the most detailed way possible, in order to know the conditions before making your reservation.

3.3.- JACKCANA TOURS accepts payment with credit, debit and PayPal cards for the contracting of the products and services offered through our website https://jackcana.tours. When contracting the services or products offered by JACKCANA TOURS, you may be required to present an identity document with a valid photograph and signature, for security reasons, in order to prevent fraud or other cybercrimes. In certain cases, it is possible that JACKCANA TOURS, requires that the user, at the time of contracting one of our services or paying for products, physically present said credit or debit card through our portal https://jackcana.tours , or the agent of our team that we designate for this purpose. This helps us prevent the misuse of electronic payments. On the checkout and payment page you will be notified whether or not to present the credit card used in the reservation.

4.1.- The user undertakes to use our website, in accordance with current legislation, as well as not to use it for illegal purposes or harmful to the rights and interests of its owner, or third parties, and not to cause damage or prevent the normal operation of https://jackcana.tours. The user agrees to accept and respect the terms and conditions of acquisition of the services that are established by the different providers with which the user decides to contract. The user agrees to pay for the contracted services and products, by credit card, debit card and/or financial institutions, such as PayPal, Visa, American Express, MasterCard, among others, through the enabled payment gateway. on the website, for this purpose.

5.1.- Of the user.

The use made by the user of https://jackcana.tours, will be the sole and exclusive responsibility of the user, exonerating JACKCANA TOURS from any damage or harm that, directly or indirectly, could cause to the user or to third parties, and the non-observance of these Terms of Use by the user.

5.2.- Of service or product providers.

It will be their responsibility to prepare and update their offers, services or products, and the data derived from them, without JACKCANA TOURS being responsible for the maintenance, updating or supervision of said information. The different providers of services or products will each be responsible for their respective obligations towards the user, responding for their compliance derived from both current legislation and the terms and conditions contracted for the sale of any of their services, products, without any responsibility being imputed to JACKCANA TOURS S.R.L, for those services or products that it does not provide directly, which will be displayed on the screen, and that the user explicitly accepts to finalize their reservation or purchase. It will be their responsibility, through their legal insurance, as established by Law No. 541, organic Tourism, to respond to the User for any incident that may arise in the development of the activity carried out.

5.3.- From JACKCANA TOURS

JACKCANA TOURS will respond to the user for the obligations derived from its scope of management, and specifically, JACKCANA TOURS S.R.L will not be directly or subsidiarily responsible for the following responsibilities:

a) The quality of the service, the correct functioning or the availability and continuity of the website, as well as all the responsibilities derived from other providers outside JACKCANA TOURS;
b) Information and data entered by third parties other than JACKCANA TOURS staff;
c) The damages that may be caused to the users' equipment by the use of the website (https://jackcana.tours);
d) If, in fortuitous cases or force majeure, deficiencies arise in the reservations, confirmations of these, or in the execution of the services or products that are contracted through the website, and without being foreseeable or can be solvable by the Agency unless they were as a result of negligence attributable to JACKCANA TOURS;
e) The violation of intellectual and industrial property rights, honor, personal and family privacy and the image of people, belonging to a third party, as a consequence of the transmission, dissemination, storage or provision of access to the contents of the website;
f) Misprints, inaccuracies or errors of any kind, for which JACKCANA TOURS S.R.L does not guarantee the accuracy or reliability of the information contained on the website;
g) The controversies that may arise with the suppliers or their personnel;
h) Incidents that may arise during the development of the activity carried out.

6.1.- JACKCANA TOURS, is the owner of all industrial property rights, trademarks, patents, copyright on the brands and logos referring to the JACKCANA TOURS brands, being expressly prohibited the use or reproduction of these, by third parties, beyond the expressly provided for in these Conditions of Use. Likewise, through the electronic site (https://jackcana.tours) you can access content and elements that are also subject to and protected by industrial and intellectual property rights, patents, trademarks and copyright of third-party owners, any use, alteration, modification, exploitation, reproduction, communication or any other right that corresponds to the owner of the affected right being expressly prohibited.

7.1.- JACKCANA TOURS S.R.L, in compliance with current applicable regulations (L.O. 15/1999 of December 13, on the Protection of Personal Data) has implemented a Data Protection policy that regulates the collection, storage, treatment and use of personal data provided by the user.

In this sense, JACKCANA TOURS S.R.L guarantees its compliance with said policy, which can be consulted by the user by accessing the Data Protection link that appears in the lower menu of the website. The user, by completing and sending the existing forms at https://jackcana.tours or by sending emails to the contact address provided for this purpose on the web, consents to the automated processing of the data included. in them, also authorizing JACKCANA TOURS to include their personal data in the corresponding files for their use and automated treatment, for the management and registration of the contracted operations, to which the Users give their consent.

https://jackcana.tours uses cookies when the User browses the website. These cookies are associated with an anonymous User and his team, not providing references that allow deducing personal data from him.

Through cookies, the website can recognize registered Users, without them having to register each time they access the website to the area reserved for registered Users. At all times, the User has the option to prevent the generation of cookies, by selecting the corresponding option in their browser. Likewise, in application of the provisions of the article, services of the information society and electronic commerce, JACKCANA TOURS informs the owners of the data of its intention to send them commercial communications by email or by any other means of electronic communication. once they have authorized it.

The consent given by the User who owns the personal data for its use, for the aforementioned purposes, is revocable at any time, without retroactive effect. Similarly, with respect to these data, you may exercise the rights of access, rectification, cancellation and opposition provided for in the Law, by contacting, by any means that allows proof of sending and receiving, JACKCANA TOURS S.R.L, Av. Los Estados Unidos, 21, Progress Square. 2nd level Local E2. Bávaro, Higüey 23000, Dominican Republic or by email at contacto@jackcana.tours.

8.1.- JACKCANA TOURS, reserves the right to totally or partially modify https://jackcana.tours, its design, contents and services, as well as these Conditions of Use when it deems appropriate. Likewise, JACKCANA TOURS reserves the right to interrupt, temporarily suspend or permanently cancel https://jackcana.tours or any of the contents or services that comprise it, at its sole and entire discretion.

8.2.- It may be the case that during the itinerary of a tour the weather changes, and, consequently, the following would be done: a) If said tour does not imply a significant risk to the safety of the members of the excursion, nor its staff in charge, the established itinerary is continued, no amount being returned; and b) If said tour is compromised in terms of security due to a change in the weather (the decision is assessed by the professional team that conducts the tour and the authorities of the sector), the itinerary will not continue, and in that In this case, 50% of the amount of the tour is returned to the client. All our tours are exposed to climatic changes since they are carried out in the tropics, for which we are subject to alert regimes, by the authorities for purposes: the Dominican National Meteorological Office (ONAMET), http:// onamet.gov.do/m/.

9.1.- The cancellation of a reservation made through https://jackcana.tours, may lead to the application of cancellation charges, by JACKCANA TOURS, when canceling any reservation, you will receive a notification by email, fax or telephone with total cancellation charges. JACKCANA TOURS will have the right, without restrictions, to cancel any reservation made or future, without this generating penalties or consequences for relocation, as a result of events that are beyond the reasonable control of JACKCANA TOURS, including acts of disasters, fires, earthquakes, hurricanes in the area, or any other cause beyond the reasonable control of the party.

9.2- When making a reservation for an activity, excursion or tour, you accept its cancellation and no show conditions (if you do not show up), as well as other additional terms and conditions that may affect your reservation. It is known as "No Show" when the client does not show up for the reserved tour, without prior notice or has communicated his intention not to attend at least 24 hours before the tour. The cancellation does not entail any type of expense as long as it is made within a period of 72 hours before the contracted services. From that moment on, the reservation or amount paid will only be reimbursed upon delivery of a medical certificate duly completed and stamped by the health center, which specifies that the client cannot take the contracted tour. Delays in payment, incorrect bank details, credit or debit card details, invalid credit or debit cards or insufficient balance are the responsibility of the User and may not benefit you from the return or refund of the payment in advance. (in non-refundable activities and excursions) if any of these cases occur, unless the receptive accepts or allows it in their cancellation and advance payment conditions. Failure to pay the outstanding amount (partial or total) on the day of the contracted services will result in a surcharge of 20% additional to the total price of the reservation, the client assuming said payment and authorizing JACKCANA TOURS to make it without prior notice. If you wish to review, modify or cancel your reservation, check the confirmation e-mail and follow the instructions indicated.

10.1.- In no case will JACKCANA TOURS be responsible for any of the following damages or losses (whether they were anticipated, foreseeable, known or other types of losses): (a) loss of data; (b) loss of income or loss of profit; (c) loss of business; (d) missed opportunities; (e) loss of goodwill or damage to reputation; (f) damage suffered by third parties; or (g) any indirect, consequential, special or punitive damages derived from the use of https://jackcana.tours, regardless of the legal action taken.

10.2.- The content published on https://jackcana.tours, including information, names, images, photographs, logos, prices, dates and availability are provided "AS IS" and "AS AVAILABLE", without representations or any type of warranty (whether expressed or implied by law) to the fullest extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. At JACKCANA TOURS we thoroughly check the details of all products and services offered for accuracy. However, we do not warrant that the functions, content or information contained on https://jackcana.tours.will be uninterrupted or error-free, that defects will be corrected, or that https://jackcana.tours.or the servers that make it available to you do not contain computer viruses or errors.

10.3.- Some types of communication with JACKCANA TOURS after making the contract will be in Spanish. We will offer translation if you request it after receiving a communication in Spanish, but it may take longer. If any of these terms is found to be unlawful, void, or unenforceable under the laws of any state or country in which these terms are to be enforced, then to the extent and within the jurisdiction in which such term is unlawful, null or unenforceable, will be severed and deleted from these terms, maintaining the validity of the other terms, which will remain in full force and effect, and will continue to be binding and enforceable.

10.4.- By accepting our terms and conditions policy, the user accepts and declares to renounce any law, decree or resolution that may support the total or partial reimbursement of the payment of the product or excursion purchased on our website; through a claim to your bank or payment service institutions, such as: paypal, visa, american express, mastercard or others; due to an incident that occurred during the journey of the activity carried out or due to damage caused by force majeure or fortuitous event, as well as the following incidents: non-conformity caused by the supply or proportion of food and beverages, illness, intoxication, allergies, theft, labor conflict or Displeasure with the servers and/or service providers, machinery breakdown, government limitations, weather conditions, defects in any transport vehicle or change of transportation due to any mishap or other causes beyond its control, therefore, it will not be the responsibility of JACKCANA TOURS, none of these causes prescribed or indicated.

11.1.- The parties expressly renounce their own jurisdiction, accepting as legislation applicable to these Conditions of Use and Contracting, the Spanish legal system, and for the resolution of any disputes or litigation that may arise from them, they agree to submit to the jurisdiction of the Courts and Tribunals of the Dominican Republic in the territorial jurisdiction that corresponds and is assigned.